San Francisco, CA — Early Alert, a groundbreaking text system designed to mitigate suicidal ideation and bolster mental wellness in high-stress environments, is rapidly gaining traction across the nation, particularly in medical schools, law schools, and veterans organizations. Spearheaded by esteemed psychologist Eran Magen, Ph.D., Early Alert offers a lifeline to individuals in crisis by […]
Outsourced Customer Support: Enhancing Business Efficiency and Customer Satisfaction
Photo by Patrick Tomasso on Unsplash In the dynamic landscape of business, customer support plays a pivotal role in shaping customer satisfaction and brand loyalty. With the rise of global markets, companies are increasingly turning to outsourced customer support as a strategic solution to meet the growing demands of their clientele. Let’s delve into the […]
24/7 Computer Support: The Lifeline for Your Startup or New Business
Starting a new business is an exhilarating journey filled with endless possibilities and challenges. In today’s digital age, a reliable computer system is the backbone of any successful enterprise. However, computers can be unpredictable, and technical glitches don’t adhere to a 9-to-5 schedule. That’s where 24/7 computer support comes in.
The Benefits of Outsourcing Computer Support
Working trends have changed over the last few years, with the pandemic also forcing companies to utilize their staff in different ways. Remote working was already in force before Covid arrived with 7 million Americans either partly or fully working from their homes. But, once the pandemic hit this rose as lockdowns were enforced and […]
The Benefits of Customer Support Outsourcing
The most important element of good customer service is the ability to meet your customers’ expectations. For example, 60 percent of customers don’t want to wait more than a minute on hold. That’s why world-class outsourced customer support vendors set up processes that reduce the average wait time. They also assign QA auditors to train […]
How to Provide the Best Possible Customer Experience?
Customer service has become more important than ever. Two-third of businesses compete based on their customer experience (CX).
How to Improve Your Business with Customer Feedback
One of the trickiest parts of a good marketing strategy for any product is social proof. Making your customers trust that your product can do what it is supposed to do is a great way to expand. But, to do so you will need to know how to improve your business with customer feedback.
ASP Honors the Esri Support Website – The Esri Support Site in the Top Ten for 2016
Redlands, California—August 4, 2016—The Association of Support Professionals (ASP) has included Esri in its award for the top ten support web sites of 2016. ASP is a reputable and nonbiased technical support website evaluation and ranking organization in the technical support industry. This marks the eighteenth year of the competition. Judges are vetted professional support […]
Mobile Tips – How to Locate and Track Your Lost or Stolen Android or iOS Device
Here’s the scenario… you frantically go into a pocket pat-down dance searching for your shiny, new smartphone. Sadly, the device is gone. What’s even worse is that you just got the device thanks to your once-every-two-years upgrade from your carrier and you still owe about $500 on your tab! Don’t panic though as I’m sure […]
