Customer service has become more important than ever. Two-third of businesses compete based on their customer experience (CX).
One of the trickiest parts of a good marketing strategy for any product is social proof. Making your customers trust that your product can do what it is supposed to do is a great way to expand. But, to do so you will need to know how to improve your business with customer feedback.
Redlands, California—August 4, 2016—The Association of Support Professionals (ASP) has included Esri in its award for the top ten support web sites of 2016. ASP is a reputable and nonbiased technical support website evaluation and ranking organization in the technical support industry. This marks the eighteenth year of the competition. Judges are vetted professional support […]
Here’s the scenario… you frantically go into a pocket pat-down dance searching for your shiny, new smartphone. Sadly, the device is gone. What’s even worse is that you just got the device thanks to your once-every-two-years upgrade from your carrier and you still owe about $500 on your tab! Don’t panic though as I’m sure […]