According to a recent study from market research firm Graphical Research, the Europe telecommunication relay services (TRS) market size is set to register a significant growth during the forecast timeframe. Europe telecommunication relay services market has shown considerable growth in recent years due to the rising demand for high-quality communication services among end-users. Since the region is witnessing strong smartphone penetration, special emphasis is being given to offering an effective communication medium to the deaf community.
According to GSMA Intelligence’s Mobile Economy 2020 report, Europe’s smartphone adoption rate stood at 76% in 2019, which was the second highest in the world. Unified collaboration and communication solutions are being widely demanded by customers, resulting in the robust adoption of TRS.
Europe TRS industry value is set to cross USD 2 billion by 2027. Captioned telephone services held over 20% of the regional market share in 2020. Captioned telephones come with a built-in screen that offers text captions for all voice communications made from the other end. This service is similar in its function to a VCO as it turns voice messages into text captions which are then displayed on the captioned telephone. These features will boost the use of captioned telephone services.
The regional telecommunication relay services market size from IP relay technology is expected to record over 5% CAGR during the forecast period of 2021-2027. The widespread adoption of IP connections and mobile devices across the region is supporting growth. The region’s telecom infrastructure is undergoing massive improvements and IP-based mobile devices are easily available, fueling the use of this technology. These systems fulfill customers’ demand for a high-quality communication experience. They also enable faster typing, allowing users to view more conversations on their computer screens rather than the TTY LCD window.
The enterprise segment will hold a major share of Europe TRS industry by 2027 due to the growing demand for integrated communication services across enterprises. Companies that are offering relay call services witnessed a sharp uptick in incoming and outgoing calls. However, there was a lack of communication assistants to support these services. To combat this problem, the regional governments have offered waivers on relay services to ensure their continuation even during the COVID-19 pandemic.
U.K. telecommunication relay services market will be valued at more than USD 400 million by 2027 as organizations are increasing their focus on providing deaf individuals with sound communication services. Regulatory authorities across the region are implementing policies to help individuals with speech and hearing difficulties get easier access to TRS.
For example, in February 2021, Ofcom, one of the U.K.’s telecom regulatory authorities, suggested consultations to offer video relay services to deaf people. Under this plan, companies across the region will provide video relay services through British Sign Language (BSL) interpreters.
Europe telecommunication relay services market forecast looks promising due to the presence of leading organizations, such as Captel Inc., Cisco Systems Inc., Avaya Inc., Purple Communications Inc., KCOM Group Ltd., Convo Communications LLC, and RogerVoice, among others. The companies are providing a wide range of comprehensive TRS solutions to enterprises, government bodies, and people.
Source: https://www.graphicalresearch.com/industry-insights/2116/europe-telecom-relay-service-trs-market