Struggling to decide between business phone numbers? This article could help.
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A toll-free number allows you to boost customer loyalty even while they are waiting on the other end of the line to complain. It is the ultimate business tool: a free line to your employees when your customers are feeling perturbed at home.
But what exactly is a toll-freenumber, and do you need one for your small business?
What is a Toll-Free Number?
A toll-free number allows people from a specific area to contact your company on this line, free of charge. A good example of a toll-free number is the European 0800 prefix. This means the call will be free of charge to you, should you want to make it. In the USA, these prefixes change to 800, 888, 877, and so on.
The toll-free number is a tool used by those who want their clients to feel important. Lawyers’ offices, doctors’ surgeries, and insurance firms will all use them to entice new customers.
Where to Find toll Free Numbers for Small Businesses?
Providers like https://www.kall8.com/ offer a growing menu of services and capabilities for all sizes of business. Otherwise, you can check online to try and find a similar toll-free number provider for your business.
Now that we know what they are and where you can get one, let’s talk about the 7 reasons why you need one for your SME.
7 Reasons to go Toll Free
Here are our 7 top reasons why a toll-free number is worthwhile.
1 – First Impressions
You never get a second chance to make a first impression. A client is hunting for your services in the local rag, spots you and three of your competitors, and chooses you because you have a free line. That first impression is that you are willing to cater to the consumer’s needs before you cater to your own.
2 – Branding
A toll free line tells potential clients and partnerships that you are putting them first. It is representative of your corporate branding and in line with your promises about consumer importance. Encouraging clients to call for free promotes an air of accomplishment.
3 – It Makes you look Big
Just like a cat making itself larger to scare of predators, your business looks bigger than it necessarily is if it has a toll-free number. Why? Because only big businesses have toll free numbers. This isn’t vital for anyone who thrives on the small business persona, but if you are a new law firm trying to generate leads, making yourself look big will do you lots of favors.
4 – Sets you Above the Competition
Going back to our earlier example: if you have a toll-free number and your competitors don’t, you are pulling clients from under their feet. Be careful about this because it works both ways.
5 – Affordability
Not all clients can afford lengthy calls. While we don’t want customers with no money, this is valuable in certain circumstances. Going back to the lawyer’s office example. A personal injury client could be stone broke but onto a fortune, you just never know.
6 – Better Transparency
When a customer perceives that you are available to them for longer hours, or for free, or for any other communication feature that sets you apart, they see this as you are being transparent. The more lines of communication you have available to clients, the more they will interact with your brand.
7 – Memory
800 and 0800 numbers are easier to remember than others because you have been hearing them since childhood. It is a number that we attach to good value since we have been hearing them all our lives. Your clients will remember a toll-free number, but we can’t guarantee they will remember another.
Summarizing why your business needs a toll-free number
In short, your business adds credibility and sets itself apart by way of toll-free numbers. Take advantage of this and boost your capacity for sales.