The advancements in technology have revolutionized our workplaces. Although there may be variations in how much an industry depends on technology, it is undeniable that IT needs are ubiquitous. Information technology, or IT, revolves around the storing, processing and sharing of information with the use of computers and networking devices.
Every industry must invest in training their workforce for developing their skills. However, training IT staff can be a big challenge with constant technology roll-outs and upgrades making it difficult to stay updated. Having said that, how does one ignore the benefits of providing them the necessary training?
It is rightfully said that, Technology is only as good (or bad) as its user. Without proper training, IT staff would be incapable of responding to your changing business needs and your company would be doomed to shut down completely. As a result, success is a question of providing them the technological expertise to ensure your company keeps functioning efficiently. Here are four tips for delivering training to your IT staff:
1. Use micro-learning techniques:
The dollars you spend on training your IT staff will reap long-lasting benefits. But for your staff to be able to make full use of their learnings and provide high-end support, they should be able to first absorb the training content well.
The use of micro-learning techniques breaks down content into smaller modules of information that makes consumption quick and convenient. For example, providing ‘How to’ videos of short duration makes content easy to consume and ensures high retention and callback.
At the same time, companies must provide their IT staff the flexibility to choose what works for them amongst the different training delivery methods. The more relevant the training method, the better IT staff will be able to contribute to a system’s requirements and the fewer mistakes will be made due to any misunderstanding.
2. Include security awareness in the training program:
It is crucial for IT staff to understand the importance of protecting the integrity and availability of confidential company data. Any incidents due to their error can lead to multimillion-dollar losses.
For example, storing important data in an insecure location or responding to phishing emails that are intended at introducing malware software on the company’s network or even visiting web pages infected with a malicious program.
To prevent this and reduce the risk of potential human errors, it is essential to include detailed learning for IT security awareness in the training program. It should be compulsorily provided at regular intervals to both new and existing employees.
3. Provide hands-on learning:
Having employees who can understand the latest technologies gives a company the competitive edge. But training IT staff is incomplete without showing them how to skillfully implement these technologies.
When it comes to training tech staff, incorporate hands-on learning in their training courses. It helps in emphasizing on the details because for technical content, everything is in the details. Getting those intricate details right is what distinguishes a professional from an amateur.
At the same time, the practise of learning from their own mistakes must be fostered for their own individual development. This ensures they are always ready to upskill in order to beat the competition as the world of IT is always providing something new to learn.
4. Make use of gamification techniques:
Just because the training is for your tech staff, doesn’t mean it can’t be interesting. Your IT staff need to constantly be aware of the changing trends and be able to innovate ways to provide better solutions.
A Learning Management System (LMS) enables the execution of an interactive training course that can make learning engaging and innovative. With the help of gamification features provided by a LMS, learning about difficult technical topics and exploring new scenarios becomes easy.
The best part is you don’t need to break the bank to provide this experience to your IT learners. The Absorb LMS pricing structure is the best example of this. The Absorb LMS is intelligently crafted for providing all kinds of training with payment plans optimized to your company specific needs.
Training IT workers may not be easy, but they are the backbone of any technologically driven industry. And even though training them means a significant investment, the benefits of training are far more powerful and rewarding to ignore.