Dispatching and mobile solution will improve incident management capabilities, IT integration
Huntsville, Alabama, April 26, 2016 – The New Mexico Department of Public Safety has selected an integrated suite of public safety software from Hexagon Safety & Infrastructure for its state-wide incident management system. For use by the New Mexico State Police, the computer-aided dispatch (CAD), mobile and analytics solution will improve call handling and dispatching, enhance officer response and enable agency-wide reporting.
Replacing a decades-old system, the Hexagon solution will modernize the Department of Public Safety’s incident management capabilities by providing a robust platform to meet the high demands of its dispatching operations and field units. The solution will also help the agency achieve its long-term goal of expanding incident management capabilities to other agencies across the state.
“We required a configurable dispatch and mobile solution that could enhance our current operating processes and also support our efforts to create a state-wide incident management system,” said Cesario Alvillar, project management bureau chief, New Mexico Department of Public Safety. “The Hexagon solution will help us meet our goals through a modern, scalable platform built for future growth.”
“The New Mexico State Police is pleased to partner with Hexagon Safety & Infrastructure as our provider for the state-wide Intergraph CAD system,” said New Mexico State Police Chief Pete Kassetas. “My number one priority as chief is keeping our communities and officers safe. The Intergraph CAD system will enable us to improve our ability to serve the public and allow us to function overall in a more effective manner,”
The Department of Public Safety’s solution features Hexagon’s industry-leading incident management software, Intergraph Computer-Aided Dispatch (I/CAD), which will be used by the multiple New Mexico State Police dispatch centers located throughout New Mexico. The suite includes Mobile for Public Safety, a powerful in-vehicle, field application for mobile dispatching, which will be used by all field personnel across the state. The agency’s new system also features EdgeFrontier, an integration platform that will enable it to quickly build new interfaces to other dispatch and IT systems without the associated costs of custom development.
“Hexagon’s solution will help the New Mexico Department of Public Safety support and expand its incident management capabilities,” said Hank DiPietro, vice president and general manager for U.S. public safety, Hexagon Safety & Infrastructure. “As the department continues on the path to a state-wide dispatch system, our solution will be instrumental to helping it achieve its long-term operational goals and technology needs.”
The global leader in public safety and security, Hexagon Safety & Infrastructure helps protect 1 in 12 people worldwide. Hexagon’s public safety and security solutions improve the quality, accuracy and availability of critical information, increasing performance and productivity, while reducing the total cost of ownership for mission-critical IT investments.
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