Do you conduct most of your business and personal communication via text messaging, social media, or e-mail? If you are like most citizens of the modern world, the answer is probably a resounding “Yes”. All of these means of communication are excellent, efficient ways to get quick, concise responses from others, but you can’t build a bench with just a hammer – you need a saw, too. Face-to-face conversation is an important layer of human interaction that should remain a part of our communication tool box. Blue Jeans offers the perfect way to combine technology with personal, human interaction through their HD conferencing services.
When you only communicate through text messaging or other forms of typed communication, you may get a to-the-point answer, but the response will be less unique. Metro, a British news source reports that top reporters and public speakers are quick to advocate for the importance of face-to-face communication. Many nuances of tone, inflection, and emotion are lost in written communications. By watching someone’s facial expressions, body language, and overall reactions to what is said, you can get more of a feel for their internal dialogue and therefore glean more information from a face-to-face conversation. Emoticons are inadequate for expressing the fullness of a person’s emotions, and, are often inappropriate in a professional setting.
Communications research has shown that there are benefits to both face-to-face communication and computer mediated communication. David H. Jonassen explains that while studies have shown face-to-face group communication to be more personal, they have also show that computer mediated communications are more concise and establish clearer lines in terms of duties and responsibilities. Combining both face-to-face conversation with technological enhancements can create a communication environment where you have the best of both worlds. Blue Jeans HD video conferencing can provide the perfect setting for personalized, well organized discussion of problems and productive formation of solutions. Many businessmen and women like video conferencing because it allows them to have a face-to-face meeting and quickly get answers to follow-up questions by using instant messaging or e-mail to correspond with individual either during or after an video conference. The convenience of using video conferencing instead of meeting in person means that you can more easily get a large group together for discussion as more time slots open up in a person’s schedule when travel time is no longer a factor. The lack of travel also helps to save money as there is no need for plane tickets, rental cars, taxis, hotel fees, or catered lunches. Partners and potential clients from around the world can use Blue Jeans conferencing system to meet online while still seeing one another’s faces in real time and getting the full impact of physical and verbal communication.
The Small Business Chronicle explains that holding video conferences for sales meetings can increase sales and overall profit. Profit automatically increases any time costs decrease, so decreasing travel, entertainment, and venue costs helps a business’ bottom line. Live HD video conferencing, like the services provided by Blue Jeans, is perfect for sales demonstrations and meetings because a sales person can show a product to several interested parties, demonstrate how the product works, and answer any questions all in real time. A recorded sales demo does not give customers the interaction with a sales representative that they often want. Being able to ask questions and receive immediate answers often helps customers make the decision to purchase a product and gives them the feeling of having personal attention, increasing customer service satisfaction. When customers can put a face with a company they are more likely to form a relationship of trust with that company and not only continue their own dealings, but refer others to the services they enjoy. You can even combine Blue Jeans conferencing services with document sharing programs, instant messaging, and e-mail to increase communication potential and productivity. Online document signing services can be used along with a live sales conference to go over a contract and have the customer sign after their questions and concerns have been addressed.
E-mail, texting, and social media have irrevocably changed the way society communicates, but the personal touch of talking with someone face-to-face is still and important part of getting the full message across. You can tell a lot from a person’s body language, facial expressions, and tone of voice – none of which can be adequately expressed via text based communications. Businesses form relationships of trust and good customer service by communicating with customers in a personal manner. HD video conferencing from online services providers like Blue Jeans allow people to have face-to-face meetings in real time, reducing delays, costs of operations, and time spent traveling to and sitting in a meeting. The service can be used for everything from school classes to industry conferences, and from staff meetings to sales demonstrations. Improving the personal aspect of communication can help encourage creative problem solving and increase the success of contracts and sales deals.