Civic Hero App Fosters Citizen and Government Engagement
SAN RAMON, Calif. – July 8, 2013 – Accela, Inc., the leading provider of civic engagement solutions for government agencies, announced today that its Civic Hero app is now available for Windows 8. With Civic Hero for Windows 8, Accela is providing entire communities with an innovative app that empowers citizens to report non-emergency community issues such as graffiti, potholes, or damaged public property to local government.
“We’re very excited that Civic Hero is now available on Windows 8,” said Maury Blackman, Accela President and CEO. “This opportunity provides an amazing user experiences and offers features that will delight our user base. Now more government agencies and citizens will be able to access our expanding platform of applications and will realize the true value of citizen engagement. We look forward to continuing to work closely with Microsoft to bring additional apps to market.”
By using their Windows 8 devices, citizens can simply select the type of issue they are reporting, take or add a quick photo or comment and they are done. Citizens can also review and comment on issues reported by others. Government agencies will benefit from utilizing Civic Hero in the following ways:
- Automatic report routing to only receive service requests within your jurisdiction and areas of responsibility.
- Tight integration with Accela Automation, allowing agencies to leverage the workflow engine to assign and track reports.
- Prioritization of reported issues through community feedback.
- Elimination of duplicate requests.
- Good will from citizens when they utilize a convenient and useful app that makes communicating with government easy and efficient.
“Civic Hero for Windows 8 offers significant benefits to government agencies and citizens by enabling a fast and transparent method for reporting non-emergency issues,” said Steve Jenkins, senior director of government partners, Microsoft Worldwide Public Sector. “Accela’s easy-to-use app helps cities, citizens and government employees stay engaged with their communities on their Windows 8 devices with convenient access virtually anywhere.”
The Windows 8 version of Civic Hero joins existing versions deployed on leading mobile platforms including iOS and Android. For more information on Accela’s mobile applications, including Civic Hero, visit www.accela.com/civic-apps.