Washington D.C. – October 13, 2015: Only 7% of US organizations expect to increase their IT budget, compared with 38% in the UK and 31% across the world, new service management research published today by Axios Systems reveals.
With many domestic IT budgets decreasing or staying consistent, CIOs are charged with building stronger IT business cases that showcase opportunities for IT Service Management (ITSM) to add wider business value.
The finding is part of an industry-wide research paper on global service management trends, which highlights regional comparisons on IT budgets and ITSM maturity levels. The research also examines ITSM variations by industry and company size, and explores what these insights mean for companies with similar characteristics. Recommendations are provided to help organizations at all maturity levels discover ways to optimize their service management value.
Service management provider Axios Systems produced the paper, in partnership with one of Europe’s leading business schools.
Among the findings critical to enterprises based in the United States, the research also reveals that:
- Nearly one in two US respondents expect their IT budget to decrease
- ITSM maturity has reached level 3 or higher for nearly 70% of US organizations
- One in three US respondents describe their organization’s ITSM maturity level as either 1 or 2
The research spans the United States, United Kingdom, DACH (Germany, Austria and Switzerland) and Benelux (Belgium, the Netherlands and Luxembourg). Survey respondents include ITSM professionals from large enterprises ranging from 500 to 5,000 employees.
Tasos Symeonides, CEO of Axios Systems, said: “We make continual investment in research, and proactively seek to identify and address the challenges of our customers and industry. This research in particular aims to stimulate a blue-sky discussion within organizations about developing better service management, based on observations focused on industry, region and organizational size. The end goal, of course, is to provide C-level executives with exclusive, evidence-based resources that support a competitive service management strategy for their enterprise.”
A complimentary copy of the research paper is available here >>
About Axios Systems
For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations, but also to enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.
Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization. assyst is accredited for all fifteen PinkVERIFY™ ITIL® processes, and was the first technology vendor to do so within a single solution.
For more information, please visit our website at www.axiossystems.com