Stats suggest that more than 60% of businesses are moving to VoIP services ditching traditional phone systems. By 2024, the VoIP market is likely to reach a growth amounting to almost $200 billion. Switching to a VoIP system also enables companies to reduce 50% costs in telecom services. And the ones who benefit the most from such business VoIP solutions are small and new businesses.
Tech giant CISCO conducted research where they found that small businesses saw a 77% improvement in their productivity by using VoIP features. So with the low costs and improved productivity, it is evident why VoIP systems are so popular among small businesses. However, these are not the only reasons.
There is a lot more to unpack here, but for now, let us stick to the most vital points why small businesses find VoIP so favorable.
When you delve deeper into the stats, you will find that startups can save up to 90% of their starting costs using a VoIP solution. You can also save up to 90% on international calls, and an additional 40% on local call bills when you use VoIP systems. In total, VoIP solutions will allow you to save 30% on your phone bills. The ease of managing a VoIP system further allows you to save 75% on operational costs.
As startups and small businesses often have limited budgets at hand, these savings do a lot of good for them. By cutting costs at this end, they can utilize the money elsewhere. And despite the cost cuts, it is not like they are sacrificing call quality or any other VoIP feature.
Better Customer Support
As the owner or manager of a small business, you would always want what is best for your company. And you will be pleased to know that with VoIP services, you will always get the best service possible, especially when it comes to customer support.
Since you are subscribing to a VoIP service provider, they will be in direct communication with you and your company. Whenever you require assistance, you can ring them up, and ask for their support.
Such technical support is hard to obtain, even from companies like Zoom, Google, or Meta. They will likely make you wait for days or even weeks before accommodating your requests or providing you with technical assistance. However, VoIP providers will be there to help you instantaneously.
In case you are confused about which service provider to opt for, you can check out these small business VOIP reviews. Different providers will offer different types of VoIP services. Some can accommodate your personalized requests, while some may not be able to do so.
By going through these reviews, you can find out the best VoIP services that can cater to your needs. That way, you can find the perfect match for your company, and enjoy all the features your VoIP service provider has to offer.
More Advanced Features
VoIP offers more advanced features compared to traditional phone systems, that too within a very low cost.
Apart from call routing and international calling, you can also opt for video conferencing features. As long as you have a high-speed internet connection, you can make full use of the VoIP video conferencing applications. Not only will you be getting high-definition audio, but can also avail yourself of HD video communication features.
Conference or Group Calls
Conference calling is another feature that small and large businesses make full use of through their VoIP systems. And thanks to their scalability and remote work-friendly configurations, businesses could rely on VoIP systems for team meetings during pandemic lockdowns.
Easier to Manage
Call management also becomes more flexible with VoIP systems. Automated call recording and call forwarding features are also appreciated by those who handle the telecommunications end of the business.
Integration and Business Text Messaging
You can also integrate VoIP phone systems with a bunch of third-party tools and applications. That in turn allows VoIP systems to be more diverse. Besides, business text messaging also becomes a lot simpler with VoIP systems.
So there you go. These are all the reasons why VoIP systems are so popular among small businesses. As you hopefully grow bigger, you will find out that these are the same reasons why many bigger businesses also opt for VoIP solutions over traditional phone systems. Thus, it becomes more evident why they are so popular.