BIRMINGHAM, England & LAUSANNE, Switzerland– Novasys, a specialist in integrated location software, and LSSi Europe, a leader in developing and operating high-performance directory databases, have signed an agreement to deliver a portfolio of Enhanced Directory Assistance (EDA) services to telecom operators and 118 providers across Europe.
The enhanced services that Directory Assistance providers will be able to offer their customers will now include:
Location-specific data on tourist attractions, accommodation, restaurants, banks, leisure and sports facilities, shopping etc.
Business-specific data, for example the type of cuisine, menus, prices and opening hours for restaurants; number of stars, prices, disabled access and facilities for hotels
Brand-specific data for locating specific bank networks, retail outlets or hotel chains etc.
The technology behind the new EDA system allows call centre operators to locate the caller, search for the nearest point of interest requested by him/her, calculate the best directions to that location and send the data by SMS, voice, WAP or MMS. The caller can also opt for personal guidance from a call centre agent.
Christian Hugonnet, CEO of Novasys, explains: “We are proud to be collaborating with the world’s leading provider of telephone listing databases in the Directory Assistance market. Our service will help LSSi enlarge its offer towards DA operators by allowing them to enrich the user experience while on the move.”
Peter Williams, Managing Director of LSSi Europe, added: “Thanks to Novasys technology, callers will always have access to the richest information from their directory inquiries. We are confident that the combined skills of both companies will help convert this enhanced service into a consumer standard.”
LSSi Corp. is the world’s leader in developing and operating high-performance directory databases. The company has established a strong commercial presence in several important telephony markets, including National Directory Assistance (NDA®) databases in the U.S., Canada, Ireland, France, and the United Kingdom; customer name and address automation; wireless mobile solutions; desktop solutions for corporations and other large institutions; and NDA client / server software. In addition to its world headquarters in Edison, New Jersey, LSSi operates development resources and data centers located in Research Triangle Park, North Carolina; Waynesboro, Virginia; Birmingham, England; and Dublin, Ireland. Further information at: www.lssi.net
Novasys is a leading company in the field of location information services implemented in Internet, Mobile and Directory Assistance Solutions. Novasys supports its clients which have recognized this trend with innovative mapping, routing and geo-content information with its award winning platform Maponair(TM) and worldwide maps. Novasys has headquarters in Lausanne, Switzerland and branches in Bern, Zurich and Paris. Further information at: www.novasys.com