HAILEY, Idaho (Dec. 1, 2017) — Thanks to an effort led by POWER Engineers Incorporated (POWER), it’s now easier than ever for residents of Akron, Ohio to report cracked sidewalks, street light outages, litter and other nuisances to the city.
The City of Akron introduced its 3-1-1 service call center in 2004 and realized it was time for an upgrade. POWER’s experience in mobile-friendly interactive systems for citizen engagement gave the City a new approach to a common problem. Using Cityworks, POWER’s Asset Management team was able to design a fast, efficient process that allows residents to easily report a variety of issues, check on the status of their requests and receive follow up information about how and when the request is fulfilled.
The move to an online system, located at akronohio.gov/311, allows residents to report concerns directly from their mobile phones or personal computers. The system allows residents to use their phone’s GPS to report the precise location of a concern, and the report is automatically sent to the correct department. The city hopes to eventually deal with upwards of 30 percent of service calls via the online system.
About POWER Engineers
POWER Engineers is a global consulting engineering firm specializing in the delivery of integrated solutions for energy, food and beverage, facilities, communications, environmental, and federal markets. POWER Engineers offers complete multidiscipline engineering, architectural, and program management services. Founded in 1976, it is an employee-owned company with more than 2,400 employees and over 40 offices throughout the United States and abroad. POWER’s Geospatial and Asset Management Solutions group provides experience with industry-leading technologies and a wide range of solutions for electric, gas and water utilities and local governments. For more information, please visit www.powereng.com or contact firstname.lastname@example.org.